If your Signature Innovation Group product(s) needs a repair:
Include: your name, order number, and reason for the repair.
Important: include at least one picture of the affected area. This will help us determine the ideal prescriptions for action.
Clean garments: please note per California State law, garments sent in for repair must be clean, so if worn please launder your garment before mailing it.
Guarantee and Responsibility: Signature products are made to be staple items that live on and demonstrate quality. For these reasons, we will repair damages to the product for the life of the product, as long as 1) We still have access to the materials and fabrics needed for the repair. 2) The product isn’t damaged beyond a state that can reasonably be expected to be repaired. If you are not certain as to whether or not an item can be repaired, just reach out to us and we’ll discuss what options may be available.
Shipping: Shipping will be covered by Signature when a product is clearly defective in a way that is unintended by Signature Innovation Group. If the product becomes damaged through usage outside of manufacturer defects, we will still repair the product at no charge for the repair but the cost of shipping will be forwarded to the customer. Signature Innovation Group will make the final determination as to what constitutes an unintended defect. Our goal is to be as reasonable as possible and ensure customers are able to enjoy Signature items.
Upon confirmation of the terms of a return claim, Signature Innovation Group will provide the customer with a shipping label.
You can return or exchange a product within 30 days of when the item is delivered under the following circumstances below.
Shipping cost will be covered by Signature Innovation Group for returns and exchanges of which meet our Returns and Exchanges policy. However, we do not return shipping fees and other miscellaneous fees associated with the original order
Items must be in new/original condition with all tags that initially accompanied the item, so please hang onto all tags for that first month.
Refunds for acceptable returns will be refunded in the original form of payment.
Processing a refund takes 5-7 business days from when Signature Innovation Group receives the product.
Return packages are your responsibility until they are received by Signature Innovation Group.
It is recommended that you take the necessary precautions by using registered and traceable services when returning the package.
All items purchased on Sale, or discounted, are final and may not be returned or exchanged.
Upon dispute, Signature Innovation Group reserves the right to make the final decision on all returns.
